Refund and Cancellation Policy
Last Updated: June 22, 2026
At Pandit Hariom Sharma (https://mangalshantipuja.com/), we believe in absolute transparency and trust. Because Vedic rituals require precise Muhurats (auspicious timings) and personalized preparations, we have established a clear and fair Cancellation and Refund Policy.
Please read this policy carefully before paying any token amount to book your Puja slot at Mangalnath Temple, Ujjain.
1. Our Booking Model (No Full Online Payments)
To ensure authenticity and personal connection, we do not accept full Puja payments directly through automated website checkouts.
Our process is as follows:
You contact us or submit an inquiry through our website.
We personally speak with you to understand your Kundli, problems, and requirements.
Once a Muhurat and date are finalized, we request a nominal upfront booking amount (Token Fee) via a secure payment method (UPI, Bank Transfer, etc.) to reserve your slot and initiate the purchase of Samagri (ritual materials).
The remaining balance of the Puja Dakshina is paid directly in Ujjain at the time of the Anushthan (ritual).
2. Cancellation by the Devotee (Yajman)
We understand that travel plans and personal circumstances can change. Our cancellation terms for the upfront booking amount are as follows:
Cancellation 48 Hours Before the Scheduled Puja: If you cancel your booking at least 48 hours prior to the scheduled date and time, we will issue a 100% refund of your nominal booking amount.
Cancellation within 48 Hours of the Scheduled Puja: If you cancel within 48 hours of the scheduled time, the nominal booking amount becomes non-refundable. This is because the slot has been locked exclusively for you, turning away other devotees, and physical Puja Samagri (materials) may have already been purchased in your name.
No-Shows: If you fail to arrive at Mangalnath Temple at the scheduled date and time without prior communication, the booking amount is strictly non-refundable, and the slot will be considered canceled.
3. Rescheduling a Puja
If you cannot make it to your scheduled slot but wish to perform the Puja at a later date, please contact us at least 24 hours in advance. We will happily carry forward your booking amount and reschedule your Puja to the next available auspicious Muhurat without any additional booking fees.
4. Cancellation by Us
In the extremely rare event that Pandit Hariom Sharma is unable to perform the scheduled Puja due to severe medical emergencies, temple closures, or unavoidable circumstances, we will immediately notify you. You will be given the option to:
Reschedule the Puja to a new date of your convenience.
Receive a 100% full and immediate refund of your booking amount.
5. Post-Puja Refunds
Because Vedic rituals are spiritual services requiring the immediate consumption of physical goods (Samagri) and the dedicated time of our Vedic scholars, no refunds can be requested or issued once the Sankalp (initiation) has been taken and the Puja has been performed.
6. How to Request a Refund or Cancellation
We do not make cancellations difficult. To request a cancellation or reschedule, simply reach out to us using the exact contact method you used to book.
Please provide your name, booking date, and payment screenshot to:
WhatsApp / Call: +91 7747910945
Email: info@mangalshantipuja.com
7. Refund Processing Timeline
Once your cancellation request is approved based on the 48-hour criteria mentioned above, the refund will be initiated immediately.
Refunds will be credited back to the original source of payment (UPI or Bank Account).
Please allow 3 to 5 business days for the amount to reflect in your bank account, depending on your bank’s processing times.
Contact Information
For any clarification regarding this Refund Policy or your booking, please contact our dedicated support:
Pandit Hariom Sharma
Address: Mangal Dham Campus, Ankpat Marg, Ujjain, Madhya Pradesh 456006
Phone / WhatsApp: +91 7747910945
Email: info@mangalshantipuja.com